Cart / 0 Items

FAQ’S

CARING FOR YOUR EARRINGS

So excited you’ve purchased some pretty beautiful earrings (although I’m a little biased I suppose) so here’s some tips to keep your earrings beautiful!

Please don’t get your earrings wet - polymer clay and the findings used don’t really love the water so please remove them before taking a shower, going for a swim, going to the gym etc)

If they do get a little dirty, a gentle wipe with a damp cloth will work a treat

When taking your earrings off the card they arrive on, please be gentle. Don’t bend them to remove them, just gently pinch the backing and they should come off. 

Clay doesn’t really like to be bent so avoiding being rough with them, bending them or dropping them. 

We recommend that you take good care of your earrings by storing them flat on a jewellery tray or on an earring holder to keep them clean and well loved

I HAVE SENSITIVE EARS, CAN I WEAR THESE ONES?

Yes you can! I have super sensitive ears so I make sure I design all earrings on surgical stainless steel posts to avoid nasty situations

THE COLOURS LOOK A LITTLE DIFFERENT TO THE PHOTO

I try very hard to not edit our stock photos very much to show a true representation of the colours as they are, however as we know different lighting can throw different colours. If you’re after a specific colour, you can contact us for a custom design

REFUNDS

Please note that all efforts are made during packaging to ensure that your new pretties arrive to you safely. Unfortunately once they leave my eagle eyes, it’s up to Australia Post to handle them with care. If your parcel arrives and your earrings are damaged or broken please contact me within 24 hours and we’ll work through the issue together. 

However due to hygiene reasons I cannot refund due to change of mind - sorry! 

I also can’t refund due to lack of care so please take note of the care instructions that come with your parcel


Don’t forget to tag us on Instagram (@gracefullymade_aus or #gracefullymadedesignsaus) as we absolutely LOVE seeing you in our creations